The Thalliki Vandanam scheme was launched by the Andhra Pradesh government to provide ?15,000 per school-going child annually to the mother or guardian. To ensure transparency and to help families who may have been left out, a well-structured grievance redressal mechanism has been set in place. This procedure is essential to rectify errors like omission from beneficiary lists, incorrect bank details, or issues related to student eligibility.
Eligibility Issues
Complaints may arise if a student who meets all the eligibility criteria (such as attending a government or aided school and belonging to an eligible family category) is not included in the beneficiary list. Parents or guardians can file a complaint citing the missed inclusion and provide necessary documents like Aadhaar, school ID, income certificate, caste certificate (if applicable), and residence proof.
When and Where to File Complaints
As per the government’s timeline, appeals or grievances related to Phase 1 disbursement must be filed before June 20, 2025. Complaints can be submitted at the school level, MEO (Mandal Education Officer) offices, or online (if available). A helpdesk will usually be active at the local ward/village secretariat, which serves as the first point of contact.
Required Documents for Complaint Submission:
Complainants should carry a copy of the student’s Aadhaar card, mother’s Aadhaar, bank passbook copy, and proof of school enrollment. If the complaint involves an orphan or special category child, additional documentation like orphanage certificates or legal guardian declarations may be necessary.
How Schools Help in the Process:
Each school is responsible for preparing and verifying the student lists submitted to the government. If a student is missed or wrongly marked as ineligible, the Headmaster or School Principal can forward corrections to the MEO. Parents should first approach the school to understand the reason for exclusion before escalating it further.
Role of the Mandal and District-Level Officers
Once a complaint reaches the MEO, it is verified against official records and school data. If found valid, the MEO forwards the details to the District Education Officer (DEO) for processing. DEOs are authorized to approve corrections or recommend inclusion in Phase 2 disbursement, scheduled to begin from July 7, 2025.
If the complaint relates to bank rejection, such as incorrect IFSC code, mismatched name, or inoperative account, the beneficiary will be instructed to update the bank details. These updates can be made at the secretariat with assistance from the volunteer network. Once corrected, the updated information will be revalidated and resubmitted for payment in the next phase.
How to Track Complaint Status:
While there is no public online portal yet dedicated solely to complaint tracking, complainants can follow up through the ward/village secretariat, or request status updates via the school or MEO office. It is recommended to keep a written or digital acknowledgment of the complaint submission. If grievances remain unresolved at the MEO/DEO level, families can submit a written appeal to the District Collector or raise it via the Chief Minister’s Grievance Cell (Spandana). Spandana accepts online petitions and has dedicated officers to resolve scheme-related issues promptly. Tracking numbers will be provided for follow-up.
Final Cut-off and Revalidation
All verified and approved appeals will be compiled into a final list of beneficiaries by June 30, 2025. Any student added through this process will receive the ?13,000 deposit in Phase 2. The remaining ?2,000 (intended for school maintenance) will be separately handled by the institution. After July 7, a final round of validation will occur to ensure that all legitimate claims have been addressed.