FAQs on NGPAY download, installation, IRCTC ticket booking

IRCTC has come up with a hassle free mobile ticket booking service from the new year. The IRCTC has tied up with mobile shopping services provider NGPAY (www.ngpay.com) to offer mobile ticket booking for its customers. Following are some general doubts and clarifications regarding NGPAY application for IRCTC mobile ticket booking. ngpay is a mobile application which works on most of the JAVA enabled mobile phones. Only thing you need to do is activating GPRS with your mobile network operator. The topics cover how to add / install IRCTC on ngpay, what services it offer, how to book tickets, cancellation of tickets through ngpay, contacting ngpay customer care and pay for the transaction.

1) What does IRCTC mean? How do I add IRCTC services to your list of Partners on NGPAY?
Answer: IRCTC stands for Indian Railway Catering and Tourism Corporation Limited. There are several steps to follow to complete this task These are as follows:
a). Select ‘Stores++ > Explore All’ in the main menu after opening the NGPAY application.
b). Select ‘Category’. Now you will get the updated list of Partners available on ngpay.
c). Now select IRCTC from the Partner list and just enter / press OK. You are done with the adding IRCTC on the list.

2) What are the railway services offered by IRCTC through ngpay application?
Answer: You can get almost all the services that are available with IRCTC main website www.irctc.co.in through ngpay. These include Reservation of e-tickets, checking PNR Status, Cancellation of booked tickets, filing for TDR, email of e-ticket, check booking history, check E- ticket refund details and also find train route.

3) What does an E-ticket mean?
Answer: E-ticket refers to Electronic Reservation Slip. This is a railway ticket which will be emailed by IRCTC to customer’s email id provided at the time of registration. Customer / Travelers have to take a print out of the e-ticket and carry it while travelling along with a valid ID proof in original. Now IRCTC is also accepting mobile pictures of the e-ticket as it will save environment and energy.

4) How do I pay for the mobile booking of tickets?
Answer: You can pay for the mobile booking of tickets by using the your Credit Cards, Bank Account (Net Banking), Debit Cards and Cash Cards. Another important feature is buying tickets on ngpay is safe and secure than ATM transactions as it uses latest technology. But some timed you may end up with debit of amount from the account but ticket is not booked. IRCTC has solutions to this problem. You can see www.ngpay.com for more details of the technical features.

5) What is my IRCTC ticket when booked through ngpay?
Answer: After successfully completing payment and ticket booking, you will receive a Confirmation Number, which is PNR. This will be your proof of booking. You will get your PNR immediately after the completion of the Reservation transaction. If you have any problems regarding this, you can contact at ngpay Customer Care on 080-67004000.

6) How many seats / tickets can I book in a single ngpay ticket booking transaction?
Answer: You can book a maximum of six berths or seats at a time for a specified journey between any two railway stations served by the train and subject to distance restrictions in force. An user can book a maximum of ten tickets (PNR) in a month. You can book general (GN), ladies (LD) and tatkal (CK) quota berths / seats using ngpay booking services.

7) How to get your tickets?
Answer: IRCTC will send your E-Ticket to your email id. Customer should take a print out or mobile photo of the same and carry it along with a valid ID proof. You can also cancel your For E-tickets, cancellations of tickets service is provided through ngpay. If you face any problems such as shut downs / power failures hole booking and card gets debited but the Ticket Number is not generated, you can contact ngpay Customer Care on phone number : 080-67004000. You can also contact IRCTC customer care at 011- 23345500 / 23344787 / 23344773 / 23345800 / 39340000.